About Us

We are a boutique style family owned beauty and cosmetic clinic based in St Kilda Road, Melbourne. Like our website, our clinic is clean and spot free and our staff are knowledgeable, skilled, super friendly and caring! Our philosophy is to help our clients feel good about themselves and be happy in their own skin. Our commitment to serious skin care, serious therapists and serious results for skin health, face and body well-being is by providing the latest and highest quality services, eminent and diverse aesthetic treatments, advanced non-surgical procedures and an enviable range of products accessible to all – at fair and competitive prices.

Why Medix

Responsible & Honest Code of Ethics

We are honest and upfront about the result of our aesthetic treatments and services and our skilled therapists always recommend treatments and services which are in the best interest of the patient. During our consultations we make sure that our client’s have realistic expectations with their treatments, and we advise them on possible side effects or unwanted outcomes. In simple words if we can help you we definitely will otherwise we’ll explain the options and help you make the right decision. There is no proof better that our client’s online reviews

World Class Equipments

In our clinic we offer non-invasive, effective, walk-in-walk-out beauty treatments. We understand that having advanced equipments is as important as having skilled and caring therapists and both are necessary for achieving the best aesthetic results for our patients. We have invested quite a lot in our cosmetic equipments and right now we have five major machines in our clinic:

HydraFacial

We were one of the first clinics in Australia that introduced this amazing facial system to their clients. There is absolutely no substitute for it in the market and it covers hydrafacial, diamond microdermabrasion, LED light therapy, facial and body lymphatic drainage treatments. It is a complete facial system with immediate results suitable for all skin types and it is made in USA.

Ultraplus VPL Laser

Energist ultraplus VPL is one of the most advanced safest laser equipments in the beauty industry. The main advantage of this laser machine is that we can customise the settings for each client based on their skin type and their hair colour in order for them to achieve the best results for laser hair removal and laser skin rejuvenation. Energist ultraplus VPL laser machine is made in England and because it filters harmful wavelengths, it is very safe and effective with no side effects and downtime.

Ultrasound Fat Cavitation

Our ultrasound fat cavitation machine is made in Spain and similar to HydraFacial, it is quite hard to find any other clinics in Australia using this equipment for their clients. It is a very safe and effective equipment for reducing body size.

Radio Frequency

Similar to our fat cavitation machine, our radio frequency equipment is super safe and very effective and it is made by the same company in Spain and it covers treatments like radio frequency face lifting, radio frequency lymphatic drainage, stretch mark removal and size reduction.

LED Teeth Whitening

Our LED teeth whitening equipments and products are one of the best in the industry. They are all made in USA and the results according to our clients online reviews are amazing!

Fair Pricing with No Compromise on Service Quality

We believe in fair reasonable pricing and we strive to be fair to ourselves and our clients. We would like our clients to understand that providing high quality cosmetic services has considerable costs for us but at the same time we go above and beyond when it comes to understanding our clients situations. We know it’s unconventional in our industry and we know we could charge more but we would rather stand by our ethics.

Medix Skincare & Laser Clinic Privacy Policy

This privacy policy sets out how we use and protect any information that you provide when you contact us by phone or email or send us an enquiry via our website.

Medix Skincare & Laser Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or website, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect some information such as your name, email address, phone number and your medical and cosmetic history.

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
We may contact you by phone or email if you have filled out our on line booking form to arrange your appointment.
We may periodically send promotional emails about new products, special offers or other information, if you opted to receive our special offers on your consultation form or subscribed to our clinic newsletter. You can choose to unsubscribe to these emails and you will be removed from our mailing list.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

We are committed to ensuring that your information is secure and will be held in strictest confidence and we value your trust in Medix skincare & Laser Clinic.

Medix Skincare & Laser Clinic Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and other clients miss the opportunity to receive services.

Because your appointment time is reserved for you personally, the following cancellation fees will apply:

Less than 24 hours notice to cancel or reschedule your appointment will result in a charge of $50.
Not showing up for your appointment will result in 100% of the reserved service amount being charged.
If you are using a Gift Voucher and arrive late, your treatment time will be reduced and if you do not show for your booking, then the Gift voucher will be voided.

Late Arrivals

So that other clients are not kept waiting for their appointment, late arrival for your appointment will result in a shortened treatment time at full price.

Confirmation SMS

As a courtesy, we will send you a text message and confirm your appointment one business day prior to your appointment date. However, if we’re unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Complaints And Compliments

We are passionate about achieving the quality service we like to receive ourselves as clients and that’s why we value your feed back and feel extremely grateful when you’ve taken the time to share your thoughts with us.
If you’ve had a great experience at Medix, please let us know and we’ll pass your comments onto our staff. If you haven’t had a great experience, please also let us know so that we can take steps to resolve things to your complete satisfaction, and improve our customer service.

You can give us your feedback by:

Phoning us on 03 9686 0003 and asking to speak with the manager, or
By emailing us at info@medixskincare.com.au

Thank you for your consideration, and we very much look forward to looking after all your beauty needs in the future.